Terms of Service

These Terms of Service ("Terms") govern your use of the Stadion Arena mobile app and website (the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Stadion Arena is a technology platform, and what we supply is software and the digital services around it. Through the Service we connect players with venues and stadium owners, connect players with other players, let you find and reserve a slot, let you form and manage teams, and give organisers the tools to run matches, challenges and tournaments. That is the whole of what we provide.

Unless we have expressly agreed otherwise with you in writing, we do not: own, operate, control, staff, inspect or maintain any venue, court, pitch, facility or item of equipment; supervise, referee, officiate, coach or physically manage any game; provide security, stewarding or crowd control at any location; supervise any player, including a minor; vet, screen or background-check any user; guarantee the behaviour of any player, team, organiser or venue; guarantee that a venue is safe, lawful, licensed, insured or fit for any particular purpose; or provide emergency, medical, policing or security services of any kind.

We are not a party to the agreement between you and a venue, and we are not a party to any game, match, challenge or tournament you take part in. What happens at a venue — the state of the facility, the safety of the premises, the standard of supervision, the conduct of the people present, and any injury, loss or damage arising there — is the responsibility of the venue and of the individuals involved.

To the fullest extent permitted by applicable law, we accept no liability for those matters. Where the law of Jordan, or any other law that applies to you, imposes on us a liability that may not be excluded or limited by agreement, that law prevails over this section and nothing in these Terms is intended to displace it.

You must be at least 13 years old (or the higher minimum age required in your country) and able to form a binding contract to use the Service. If you use the Service on behalf of a venue or organisation, you confirm you are authorised to do so.

If you are under 18, you may use the Service only with the knowledge and consent of a parent or legal guardian, who accepts these Terms on your behalf, consents to our processing of that child's personal data, and is responsible for that use. We may ask for confirmation of that consent, and may suspend or close an account we reasonably believe belongs to a minor without it. Booking a slot does not arrange supervision: a parent or guardian is responsible for the supervision, transport, safety and wellbeing of a minor before, during and after any activity, and for confirming with the venue that the activity is suitable for that child.

You agree to provide accurate information and to keep it up to date. Your primary phone number is your unique login identifier and cannot be reused across accounts; changes are reviewed by an administrator.

You are responsible for keeping your password secure and for activity that happens under your account. Tell us promptly of any unauthorised use.

Sport carries inherent risk. Physical activity of the kind arranged through the Service can cause injury — including collisions and falls, sprains, fractures, dental and eye injuries, concussion and other head injuries, heat illness, cardiac and other medical incidents, permanent disability and, in rare cases, death. Physical contact between participants is a normal part of many of these sports. Harm may be caused by your own actions, by the act or omission of another participant, by equipment, by the condition of a facility, or by chance. You take part voluntarily and you accept those risks.

You confirm that you are medically fit for the activity you book or join, and that you will stop if you feel unwell. We do not assess your fitness, screen for medical conditions, require medical clearance, or provide any form of medical, physiotherapeutic or first-aid service. We do not provide, arrange or verify the presence of first aid, medical staff, defibrillators or emergency cover at any venue. If you have a health condition, consult a qualified medical professional before taking part.

In an emergency, contact the local emergency services and the venue staff directly. We have no presence at the venue and cannot respond to an incident as it happens.

To the fullest extent permitted by applicable law, you accept the risks described above and release us from any claim for injury, illness, disability, death, or associated loss or expense arising out of your participation in an activity booked or organised through the Service. This is an acceptance of the risks inherent in taking part; it is not, and cannot be, a release of any liability the law does not allow to be excluded — including liability for death or personal injury caused by our own negligence, and liability for fraud. Those remain unaffected.

We do not provide insurance of any kind to players, teams, organisers or venues, and no cover of any sort is included with an account, a booking, a ticket or a tournament entry. Any accident, medical, liability or property insurance is entirely your own responsibility. We recommend that you hold appropriate personal cover, and that venues and organisers hold their own public liability insurance.

Venues are independent businesses. Everything within the control of the venue operator is its sole responsibility, including: the condition of the court, pitch or floor; equipment provided or hired out; cleanliness and hygiene; lighting, surfaces, markings and fixtures; changing rooms, showers and lockers; access to and from the facility; parking; staffing and stewarding; on-site security; first aid, emergency procedures and emergency access; its own insurance; licensing, health-and-safety and other regulatory compliance; the accuracy of the information it publishes about itself through the Service, including facilities, prices, opening hours and availability; and day-to-day on-site operations.

We do not inspect, audit or certify venues, and we make no representation that any venue is safe, suitable, lawful, licensed, insured or fit for a particular purpose. Details shown in the Service — including photographs, facilities, opening hours, prices and descriptions — are supplied by the venue and we do not verify them.

Inspect a facility before you use it and do not play if it appears unsafe. Report an unsafe venue to us and we will pass the report to the venue and may remove the venue from the platform, but we cannot inspect it, repair it, or require any change to it. Where there is an immediate danger, tell the venue staff and, where appropriate, the competent authorities.

These Terms govern your use of the Service. They are not an agreement between you and a venue, and they do not replace the rules a venue applies on its own premises. Our own relationship with venue operators is governed separately, by the terms that apply between us and each operator.

You are responsible for safeguarding your own belongings at all times. We do not take custody of your property, and we do not operate or provide lockers, cloakrooms, storage or parking. Any locker, storage or parking you use belongs to the venue and is governed by the terms of that venue.

To the fullest extent permitted by applicable law, we are not responsible for the loss, theft, damage or destruction of any property — including phones, wallets, keys, bags, clothing, sports equipment, bicycles, vehicles and valuables — at a venue, in a changing room, in a locker, in a car park or in transit, however caused. A claim about property is a matter between you, the venue and, where a crime may have been committed, the police. This does not affect any liability that cannot lawfully be excluded.

Equally, you are responsible for damage you cause to a venue, to its equipment or to the property of another person, and the venue or that person may pursue you for it directly.

Users of the Service meet in person. The following are strictly prohibited, whether in the app or at a venue: assault and any other violence; fighting; threats and intimidation; harassment, including sexual harassment; stalking and unwanted contact; bullying; discrimination or abuse on grounds such as sex, race, nationality, religion, disability or any other protected characteristic; sexual misconduct; theft; damage to property; publishing the private information of another person; and any other unlawful, abusive or inappropriate behaviour. Any of these may lead to immediate and permanent removal from the platform, and may be reported to the authorities.

You are solely responsible for your own conduct towards other people, and each user is likewise responsible for theirs. We do not control, supervise or take part in what users say or do to one another, in the app or in person; we do not vet or background-check users; and we do not and cannot guarantee the behaviour of any user, team, organiser, spectator, venue or member of venue staff, or of any other third party.

To the fullest extent permitted by applicable law, we are not liable for the acts or omissions of any user or other third party, including harassment, abuse, threats, assault, sexual misconduct, discrimination, theft, damage to property, fraud or any other harmful or criminal act committed by one person against another. A claim arising from such conduct lies against the person responsible.

Nothing in this section excludes or limits any liability that applicable law does not permit to be excluded or limited, and nothing in these Terms prevents you from reporting a crime to the police or from pursuing your legal rights against the person responsible.

If someone harasses, threatens, abuses or harms you, your safety comes first: leave the situation, and where a crime may have been committed, contact the police, the emergency services and the venue immediately. A report to us is not a report to the authorities, does not start any legal process, and is not a substitute for contacting the police, the emergency services, venue security or any other competent authority.

You can report a user or a venue from within the app or through the "Contact / Support" screen. We review the reports we receive and, at our discretion and subject to applicable law, we may: investigate activity on the account and on the platform; ask you or the person reported for further information; issue a warning; restrict features such as booking, inviting or joining matches; remove content; suspend an account; permanently block an account; preserve relevant records; and cooperate with lawful requests from the police or another competent authority. We use what a report contains to keep the platform safe, to enforce these Terms against an account, to help resolve a dispute and to prevent fraud, in each case as described in our Privacy Policy. We may act on a single serious report and without prior notice.

Those are the measures available to us, and their limits are worth stating plainly. We are an online platform: we cannot intervene in an incident as it happens, provide security or physical protection, investigate a crime as a law-enforcement body would, compel anyone to attend or to answer, determine what actually occurred between two people, or award compensation. We cannot guarantee your physical safety. Blocking an account ends the access of that person to the Service; it does not prevent them from contacting you by other means, from attending a venue, or from returning under another identity, and it does not resolve a dispute between you and them.

Where we are legally required or lawfully permitted to do so, we will cooperate with the police and other competent authorities, and we may preserve and disclose relevant records in response to a valid legal request. See our Privacy Policy for how safety reports are handled.

You agree to behave respectfully towards other players, venue staff and organisers, and to follow the rules of any venue you attend. You agree not to: break the law; harass, threaten or abuse others; impersonate anyone; upload harmful or infringing content; interfere with or attempt to gain unauthorised access to the Service; or use it to make fraudulent bookings or disrupt other users.

You also agree not to use the Service to arrange or conduct any unlawful activity, to collect or scrape the data of other users, to resell bookings without the permission of the venue, to create accounts by automated means or to evade a suspension or block.

We may remove content and suspend or terminate accounts that breach these Terms.

Using the Service to defraud a venue, an organiser or another player — including fake bookings, false reports, payment fraud, impersonation, or reversing a legitimate payment in bad faith — is a serious breach of these Terms. We may suspend or permanently block an account, refuse future bookings, and report the matter to the venue and, where appropriate, to the authorities.

If you believe your account has been used fraudulently, tell us and the venue immediately.

Stadion Arena is a platform that connects players with venues. Venues are operated by independent owners who set their own prices, availability, and cancellation and no-show rules. Your booking is an arrangement between you and the venue.

Check the details before you confirm. You are responsible for the venue, court, sport, date, start time, duration and price you select. Where a space is shared between sports, you choose which sport you are booking it for, from the sports the venue has made available on that space — the venue decides which sports a space supports and sets the schedule and price for each, and the same space may be offered for several sports at different prices. Booking a shared space for one sport holds the whole space for that period, so nobody can book it for another sport at the same time. A booking made for the wrong slot, court or sport is still a booking, and whether it can be changed is for the venue to decide.

A ticket (QR code) represents your booking and may be checked in by the venue. If you do not turn up, the venue can report a no-show against your account. No-show reports are recorded, count against your standing in player rankings, and repeated no-shows or abuse may lead to booking restrictions on your account.

A venue may cancel, move or refuse a booking, and may close for maintenance, weather or any other reason. We are not responsible for a cancelled, changed or unfulfilled booking, for a venue that does not honour a reservation, or for any travel, accommodation or other cost you incur because of one.

You can release a booking from the app before it starts, which returns the slot to the schedule of the venue for someone else to take. Stadion Arena does not currently collect payment for venue bookings and does not charge a platform cancellation fee, unless a fee is expressly shown to you at the time of booking. A venue may apply its own deposit, cancellation, refund or no-show rules; those are presented by the venue and are a matter between you and it — see "Payments, refunds and disputes".

Unless stated otherwise in the app at the time of booking, payment for a booking is handled directly with the venue. Any prices shown are set by the venue and may change. If in-app payments, booking fees or other charges are introduced, additional terms will apply and will be presented to you before you pay.

Refunds, deposits, cancellation charges and no-show fees set by a venue are governed by the rules of that venue and are agreed between you and it. Where you pay a venue directly, we do not hold your payment, do not issue refunds on the behalf of the venue, and are not a party to that payment.

Where you pay a venue directly, a dispute about money, a refund, an amount charged or a service not provided is between you and the venue, and should be raised with the venue first. Tell us as well: we cannot decide such a dispute or award a refund on the behalf of a venue, but we can pass on your report, and a venue that repeatedly attracts such reports may be removed from the platform. If we later process a payment ourselves, the terms presented to you at that time will say how a dispute about it is handled.

When you create or join teams, challenges or tournaments you agree to play fairly and follow any rules set by organisers. Team leaders and organisers are responsible for managing their rosters and fixtures within the tools the Service provides.

Tournaments and challenges are run by their organisers, not by us. The organiser is responsible for the format, rules, eligibility, scheduling, officiating, results, conduct of participants, any entry fee, and any prize — including whether a prize is actually awarded. We provide the brackets, scheduling and scoring tools and nothing else.

We are not liable for a tournament that is cancelled, abandoned, rescheduled or decided in a way you disagree with, for an entry fee that is not refunded, or for a prize that is not paid. Disputes about a result, a ranking or a prize are for the organiser to resolve.

The Service, including its software, design and the Stadion Arena name and logo, is owned by us or our licensors and is protected by law. You may not copy, modify or distribute it except as allowed by these Terms.

You retain rights to content you submit (such as a team logo), and you grant us a licence to host and display it as needed to run the Service.

You are responsible for the content you upload and confirm you have the right to use it. Do not upload anything unlawful, obscene, hateful, defamatory, or that infringes someone else's rights or privacy. We may remove content at our discretion, and we do not review or approve user content before it appears.

If you believe content on the Service infringes your rights, contact us with enough detail to identify it and we will review and, where appropriate, remove it.

The Service depends on third-party providers — including Google Firebase for push notifications, map and location providers, the messaging providers used to send verification codes by WhatsApp or SMS, our cloud hosting and infrastructure provider, and the app store you installed the app from. We do not control them and we are not responsible for their content, availability or practices. Your use of those services may also be subject to their own terms and privacy policies, and an app store may apply its own rules to your use of the app.

The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. We do not warrant that it will be uninterrupted, error-free or secure.

We do not warrant the accuracy of information supplied by venues, organisers or other users, that a venue or player will honour a booking or a fixture, or that any other user is who they claim to be.

The Service may be unavailable at times — for planned maintenance, for technical failure, or because of a problem at a provider we depend on — and errors can occur. Notifications may be delayed, may arrive out of order, or may not arrive at all, because delivery depends on your device, your network settings and third-party services outside our control. Do not rely on a notification alone for anything time-critical: open the app and check your bookings. Nothing in this section removes a right you have under mandatory law.

This section is read together with the sections before it, which divide responsibility between us: what we do and do not provide ("What we are, and what we are not"); what you are responsible for ("Your account", "Assumption of risk, health and fitness", "Personal property" and "Acceptable use"); what the venue is responsible for ("Venue condition and safety"); the risks inherent in sport; and the conduct of other users ("Conduct between users, harassment and assault"). This section deals with what remains.

To the fullest extent permitted by applicable law, we are not liable for loss or damage arising from the acts or omissions of a venue, an organiser, another user or any other third party, from the condition of a facility, from participation in any activity, or from a booking that is cancelled, changed or not honoured.

To the fullest extent permitted by applicable law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, opportunity, goodwill or data, arising from your use of the Service.

Where the law permits liability to be limited by agreement, and except in the cases set out in the next paragraph, our total liability to you for all claims connected with the Service is limited to the greater of: (a) the total amount you paid to us in the twelve months before the event giving rise to the claim; and (b) the amount paid for the booking, ticket or tournament entry to which the claim relates. Where you pay a venue directly and pay us nothing, limb (b) still applies, so the limit is measured against the transaction the claim is actually about.

That limit does not apply to, and nothing in these Terms excludes or limits, liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, liability for gross negligence or wilful misconduct, any right you have as a consumer under the law of Jordan that may not be waived, or any other liability that applicable law does not permit to be excluded or limited. Where the law of Jordan treats a claim as one that may not be limited by agreement, this section does not restrict it. If any limitation in these Terms is held unenforceable, it applies to the maximum extent the law allows and the rest of these Terms remain in force.

To the extent permitted by law, you agree to indemnify us against claims, losses, liabilities and reasonable costs arising from your use of the Service, your breach of these Terms, your conduct towards another person, or any injury, loss or damage you cause. This does not apply to the extent the claim arises from our own breach or negligence.

You may stop using the Service and delete your account at any time.

We may investigate reports from venue owners or other players, and at our discretion we may warn you, restrict features (such as booking), suspend your account temporarily, or permanently block it — for example for repeated no-shows, abusive or unsporting behaviour, fraud, breaking a venue's or tournament's rules, or any breach of these Terms or our acceptable-use rules. We may act to protect the Service, venues and other users.

Where appropriate we will tell you the reason; serious cases (such as those involving safety, fraud or repeated abuse) may result in immediate and permanent removal without prior notice.

If you believe a decision was wrong, you may ask us to review it by contacting support. We may keep a record of a blocked account to stop the block being evaded.

If you have a complaint about the Service, contact us first at the address below. Most issues are resolved quickly, and we ask that you give us a reasonable opportunity to do so before starting formal proceedings.

If we cannot resolve it between us, you keep every right you have under the law of Jordan, including the right to complain to the competent consumer-protection or data-protection authority and the right to bring proceedings. Nothing in these Terms requires you to give up a statutory right or a remedy the law gives you.

These Terms are governed by the laws of Jordan, without regard to conflict-of-laws rules. The courts of Jordan will have jurisdiction, unless mandatory local law gives you the right to bring proceedings elsewhere. Mandatory provisions of the law of Jordan that protect you as a consumer apply whatever these Terms say.

If any provision of these Terms is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a reorganisation or sale of the business.

We are not liable for failure or delay caused by events beyond our reasonable control, including power or network failure, the acts of a third-party provider, severe weather, civil disturbance or government action.

These Terms and our Privacy Policy are the entire agreement between us about the Service.

These Terms are published in Arabic and English. Both versions are kept consistent with each other, and a change made to one is made to the other at the same time. Where a difference in meaning arises between them, it is resolved in accordance with applicable law.

We may update these Terms. When we make a material change we will bump the version and ask you to accept the updated Terms before you continue using the Service.

We record which version of these Terms and of our Privacy Policy you accepted, and when, and we keep that record. Each version carries its own version number and effective date, and a new version is issued rather than the text you already agreed to being edited in place.

Questions about these Terms? Contact us at [email protected] or through the in-app "Contact / Support" screen.